Return policy
Return and Refund Policy of Novaire
At Novaire, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is carefully designed to ensure maximum satisfaction under certain conditions. Please read the following guidelines carefully regarding returns and refunds.
100% Return Guarantee on New Products
We offer a full return guarantee on all new products, excluding promotional items. Sale items are excluded from this guarantee.
No Refunds for Sale Items
Items purchased during sales are not eligible for refunds. These purchases are final and cannot be returned or exchanged, even if the size is incorrect.
Return Shipping Costs
Customers are responsible for the shipping costs of returned items. Novaire does not reimburse return shipping fees and is not liable for any costs incurred during the return process.
Return Notification Deadline
Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this timeframe to be eligible for a return.
Exchanges of Sale Products
Sale items cannot be exchanged, even in cases of incorrect sizing. Please ensure you select the correct size before completing your purchase.
100% Guarantee on Defective Items
We provide a full guarantee on all defective products. If an item shows a manufacturing defect, it can be returned for a full refund or exchange, depending on your preference.
Return Process
To initiate a return, please email novaire.supp@gmail.com. Once your return request is approved, you will receive detailed instructions on how to complete the process.
Requirement to Provide a Return Form
Returns without a completed return form cannot be processed. Please ensure this form is included with your return to guarantee proper handling of your request.
Conclusion
At Novaire, we are committed to ensuring customer satisfaction. By following our return and refund policy, we can ensure that all returns are handled efficiently and fairly. For any questions or concerns, please contact our customer service team at novaire.supp@gmail.com.